Common Issues

Vuframe® runs in modern browsers on desktop, tablet and phone. Use the latest Chrome, Edge, Safari or Firefox. Older or in-app browsers may be unreliable. Augmented Reality Mobile AR uses the device's built-in viewer — AR Quick Look (iOS/Safari) or Scene Viewer (Android/Chrome) — and needs

Vuframe® requires JavaScript. Blank pages or a viewer that won't load often mean it's disabled. * Chrome/Edge: Settings → Privacy and security → Site settings → JavaScript → Allowed. * Safari: Settings → Advanced → enable JavaScript. * Firefox: check that no extension is blocking scripts. Reload after enabling. Many issues are covered in

Cookies keep you signed in and let embedded viewers load. Blocking them — especially third-party cookies — breaks login and embeds. Allow cookies for vuframe.com and its subdomains. For embeds on your own site, also allow third-party cookies or add vuframe.com as an exception. Many issues are covered

Vuframe® signs you in with a one-time code sent to your email — no password. 1. Enter your email on the sign-in screen. 2. Open the email and copy the 6-digit code (or use the magic link). 3. Enter the code to sign in. Codes expire after a

If your one-time code doesn't arrive: * Check spam/junk and mail rules. * Confirm the email address is correct. * Wait a minute, then request a new code. * Allowlist @vuframe.com senders with your provider or IT. Many issues are covered in Common Issues — browsers, JavaScript, cookies and sign-

A stale cache can show outdated pages or a viewer that won't update. Hard reload * Windows: Ctrl + Shift + R * Mac: Cmd + Shift + R If it persists, clear the browser cache for vuframe.com and reload. Many issues are covered in Common Issues — browsers, JavaScript, cookies and sign-in.

On a corporate network a firewall or proxy may block Vuframe®. Ask IT to allow: * *.vuframe.com * embed.vuframe.com * view.vuframe.com HTTPS (443) and WebGL must be permitted. Content is served via CDN — allow the domains, not fixed IPs. Many issues are covered in Common Issues — browsers, JavaScript,

A blank area, endless spinner or error usually means WebGL is unavailable. * Update your browser and graphics drivers. * Enable hardware acceleration in browser settings. * Disable extensions that block scripts or canvas. * Try another browser or device to isolate the issue. Check support at get.webgl.org. Many issues are covered

Reach the team by opening a ticket or emailing [email protected]. We reply on business days (Mon–Fri, CET). Include your product, browser, device and a link or screenshot so we can help faster. Many issues are covered in Common Issues — browsers, JavaScript, cookies and sign-in. Still stuck?